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Service desk · Customer service

Zendesk

Customer service software with AI agents and a shared inbox

by ZendeskNot checked yet

Visit Zendesk Compare
Entry price
—
Free plan
–
Platforms
Web, iOS, Android
Dutch language
–
EU data residency
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Trains on your data
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Zendesk is software for customer service. Questions by email, chat and phone land in one system. AI agents answer common questions. Staff get AI help with their replies.

Best for

  • Customer service teams
  • Companies with many questions on many channels

Not ideal for

  • One-person businesses

Limitations

  • AI features often cost extra

DNA

Level
Intermediate
Platforms
Web, iOS, Android

Pricing

All plans and price history →

No prices checked yet. For now, check the maker's website.

Facts

  • Free trial yes
    Status
    Unverified
    Confidence
    57/100
    Method
    editorial
    Observed
    1 Oct 2026
    Confirmed on the official source
    Not yet confirmed verbatim on the official source

    Editorial knowledge; pending automated verification on the official page.

    Sources

  • Platforms Web, iOS, Android
    Status
    Unverified
    Confidence
    57/100
    Method
    editorial
    Observed
    1 Oct 2026
    Confirmed on the official source
    Not yet confirmed verbatim on the official source

    Editorial knowledge; pending automated verification on the official page.

    Sources

Missing something about Zendesk? We only show what we have recorded with a source. Send an addition with a source

Timeline

No changes detected yet. Our agents keep an eye on this tool.

Alternatives

All alternatives to Zendesk →

European alternative

Zendesk is made by a company outside Europe (United States). These tools from European companies share its core features.

  • Crisp

    European companyFrance

    Shared core features: Customer support chatbot

    100% overlap

    from US$45 (≈ €39.83) per month · free plan

  • Landbot

    European companySpain

    Shared core features: Customer support chatbot

    100% overlap

    price: see website

  • Trengo

    European companyNetherlands

    Shared core features: Customer support chatbot

    100% overlap

    price: see website

  • Userlike

    European companyGermany

    Shared core features: Customer support chatbot

    100% overlap

    price: see website

A European company says nothing yet about where your data is stored: check the EU lens of each tool. Order: overlap, then entry price in euros (ECB).