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Intercom (Fin)

Customer service suite with Fin, an AI agent that resolves questions

by IntercomSupportedChecked 29 Sept 2026

Visit Intercom (Fin) Compare

Intercom combines a shared inbox, help center and chat with Fin, an AI agent that answers customer questions from your knowledge base. You pay per agent seat plus a fee per question Fin resolves.

Best for

  • SaaS and e-commerce companies with high support volume
  • Teams wanting AI to resolve, not just route

Not ideal for

  • Small businesses with few customer questions

Limitations

  • Costs stack: seats plus $0.99 per resolution

DNA

Level
Intermediate
Platforms
Web, iOS, Android, API

Pricing

All plans and price history →
  • EssentialUS$39/mo per seat≈ €34.35Supp.
    Sources and evidence
    Status
    Supported
    Confidence
    58/100
    Method
    web research (secondary sources)
    Observed
    29 Sept 2026
    Confirmed on the official source
    Not yet confirmed verbatim on the official source

    Evidence

    Web search summary: "Essential at $29/seat/month (annual), Advanced at $85, and Expert at $132… Monthly: $39, $99, $139… Fin AI Agent is billed separately at $0.99 per successful outcome."

    Sources

  • AdvancedUS$99/mo per seat≈ €87.19Supp.
    Sources and evidence
    Status
    Supported
    Confidence
    58/100
    Method
    web research (secondary sources)
    Observed
    29 Sept 2026
    Confirmed on the official source
    Not yet confirmed verbatim on the official source

    Evidence

    Web search summary: "Essential at $29/seat/month (annual), Advanced at $85, and Expert at $132… Monthly: $39, $99, $139… Fin AI Agent is billed separately at $0.99 per successful outcome."

    Sources

  • ExpertUS$139/mo per seat≈ €122.41Supp.
    Sources and evidence
    Status
    Supported
    Confidence
    58/100
    Method
    web research (secondary sources)
    Observed
    29 Sept 2026
    Confirmed on the official source
    Not yet confirmed verbatim on the official source

    Evidence

    Web search summary: "Essential at $29/seat/month (annual), Advanced at $85, and Expert at $132… Monthly: $39, $99, $139… Fin AI Agent is billed separately at $0.99 per successful outcome."

    Sources

  • Fin AI AgentUS$0.99 per use usage-based≈ €0.87Supp.

    Per successful resolution (on top of seats)

    Sources and evidence
    Status
    Supported
    Confidence
    58/100
    Method
    web research (secondary sources)
    Observed
    29 Sept 2026
    Confirmed on the official source
    Not yet confirmed verbatim on the official source

    Evidence

    Web search summary: "Essential at $29/seat/month (annual), Advanced at $85, and Expert at $132… Monthly: $39, $99, $139… Fin AI Agent is billed separately at $0.99 per successful outcome."

    Sources

Facts

Free plan
no
Free trial
unknown
Commercial use on free plan
unknown
Watermark on free plan
unknown
API
unknown
Open source
unknown
Self-hostable
unknown
Platforms
Web, iOS, Android, API Unver.
Sources and evidence
Status
Unverified
Confidence
57/100
Method
editorial
Observed
29 Sept 2026
Confirmed on the official source
Not yet confirmed verbatim on the official source

Evidence

Web search summary: "Essential at $29/seat/month (annual), Advanced at $85, and Expert at $132… Monthly: $39, $99, $139… Fin AI Agent is billed separately at $0.99 per successful outcome."

Editorial knowledge; pending automated verification.

Sources

Runs on model
unknown

Timeline

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