Step 3 of 3
Automate customer support with a chatbot
How it works, in plain language. Then answer two short questions and get your personal advice.
What is it?
A chatbot on your website that answers frequent questions day and night, and hands tricky ones to you or your team.
How to start
- Collect your FAQs, terms and product information.
- Load that information into the chatbot and test it with real customer questions.
- Put it on your site with a clear button to reach a human.
Watch out
- A chatbot can make mistakes: let it answer only from your information.
- Tell customers they are talking to an AI.
Tip: Review the questions the bot could not answer every week and add to your information.